If your refund request is approved, a refund will be processed to the original payment method within 14 business days. If we are unable to refund to the original payment method, we will discuss alternative refund options with you.
This Cancellation & Return Policy (the "Policy") governs the relationship between Ellanie Jewels, with its postal address at i) Bakkalam, Kannur, Kerala - 670562 and ii) 6th Cross, Marutinagar, Madivala, Bengaluru - 560068 (the "Company," "EllanieJewels," "We," or "Us") and you, the customer (the "User," "Customer," "You," or "Your"), when you make purchases or place orders through our website at www.ellaniejewels.com (the "Website" or "Site").
Please read this Policy carefully, as it forms a binding agreement between you and EllanieJewels. If you do not accept this Policy in its entirety, you may not purchase our products or place an order with us. By purchasing or using products available through the Site, and/or returning the products, you agree to comply with this Policy and all applicable laws, rules, and regulations ("Applicable Laws").
This Policy should be read in conjunction with our Terms & Conditions and Privacy Policy.
Cancellation Policy
Orders may be canceled within 1 hour of placing the order. After this period, the order will be processed, and a cancellation fee of 3% of the order value will be deducted. The remaining balance will be refunded to the original mode of payment. Orders cannot be canceled after 1 hour of placement. To cancel your order, please contact us at ellaniejewels@gmail.com or reach out via our Instagram @ellanie_jewels with your order number. The refund will be processed within 3-5 business days after the cancellation request is processed.
If the package has been shipped and is refused at delivery for any reason, RTO charges of ₹100 will be deducted from the order value, and the balance will be refunded. Please note, shipping fees are non-refundable.
Acceptance of this Policy
By placing an order with us, returning or exchanging products, or by clicking any button or taking any action to signify your acceptance of this Policy, you confirm that:
- You have read, understood, and agree to be bound by this Policy, our Disclaimer, Terms & Conditions, Shipment Policy, Privacy Policy, and Cookie Policy, including any updates or changes.
- You are of legal age or have consent from a legal guardian to enter into a binding contract with us.
- Your account has not been previously disabled due to violations of our policies.
Product Description
We strive to provide accurate and complete descriptions of the products listed on our Website. However, we do not guarantee that such descriptions are always accurate, reliable, current, or error-free. We may offer a "Quick View" feature for products, allowing you to see basic details without opening the product page. For full product information, please visit the product page.
Pricing Disclaimer
We aim to provide accurate and up-to-date pricing for all products on the Site. However, we are not liable for pricing errors. If a product is incorrectly priced, we may cancel or not process your order. In such cases, we will notify you via email or other written communication. We also reserve the right to correct any pricing errors at our sole discretion.
Returns and Refunds
Return: For customers in India, we offer returns only for defective products. If the product shows visible damage or defects, you may request a return within 7 days from the delivery date. An unboxing video must be provided showing the damage. Once the return is accepted, we will arrange for a return shipment and cover the return shipping costs.
Exchange: Damaged products in India can be exchanged at no additional cost, subject to availability. An unboxing video showing the damage is required. Products like necklaces, bracelets, anklets, and earrings are non-returnable and non-exchangeable. Rings may be exchanged if the size is incorrect, with a fee of ₹100 for exchange. Please verify the size before ordering. The exchange will be processed within 2 working days after receiving the returned product.
To be eligible for return or exchange, the product must be unused, in its original condition, and include the packaging and tags. Failure to provide the required unboxing video will result in rejection of the request.
Return Shipment: We cover the cost of return shipping for eligible returns.
Refund Process: If your return request is approved, a refund will be processed to the original payment method within 14 business days. If we are unable to refund to the original payment method, we will discuss alternative refund options with you. Only the amount paid for the product will be refunded (excluding shipping costs).
RTO/Lost/Undelivered Shipments: We are not responsible for undelivered or returned-to-origin (RTO) shipments due to incorrect addresses or other customer-provided errors. A refund will be processed once the shipment is returned to us, excluding shipping and RTO charges of ₹100. In case of re-shipping, the customer must bear the cost of shipping.
Reservation of Rights
We may, at our sole discretion, refuse or cancel an order under certain circumstances, such as if the product is out of stock, mispriced, or if we suspect fraudulent activity. We also reserve the right to verify your identity for order processing.
We may make changes to prices, promotions, product descriptions, or specifications at any time without notice. These changes do not obligate us to update past orders.
Governing Law and Dispute Resolution
In the event of any claims or disputes arising from your orders or this Policy, such issues will be handled according to the Governing Law and Dispute Resolution clause mentioned in our Terms & Conditions.
Last updated on 31.01.2025
