Terms of service

Terms and Conditions

These Terms & Conditions (hereinafter referred to as the “Terms,” “Terms of Use,” or “Terms of Service”) govern the relationship between Ellanie Jewels, located at i) Bakkalam, Kannur, Kerala - 670562 and ii) 6th Cross, Marutinagar, Madivala, Bengaluru - 560068 (hereinafter referred to as the “Company,” “EllanieJewels,” “us,” “our,” or “we”) and you (hereinafter referred to as “you,” “your,” “user,” “users,” or “customers”) and shall also apply to your use of the website www.ellaniejewels.com (hereinafter referred to as the “Website” or “Site”).

Please read these Terms carefully, as they, together with our Disclaimer, Shipment Policy, Return & Refund Policy, Privacy Policy, and Cookie Policy, form the entire agreement between you and EllanieJewels. If you do not agree to these Terms in their entirety, you may not use the site or purchase our products.

Furthermore, any purchases made on our Website are subject to our Shipment Policy and Return & Refund Policy, and how we collect, use, store, share, and transmit your data is governed by our Privacy Policy and Cookie Policy. These Terms & Conditions should be read alongside our Shipment Policy, Return & Refund Policy, Privacy Policy, and Cookie Policy.

Acceptance of the Terms & Conditions

By accessing, using, registering, or shopping on our Website in any way or by clicking on any button or taking a similar action that signifies your acceptance of these Terms, you represent that:

  1. You have read, understood, and agreed to be bound by these Terms, including any future updates or amendments as published from time to time on the Website.
  2. You are of sound mind and meet the minimum legal age required in your jurisdiction to form a binding contract with us. For instance, if you are in India, you must be at least 18 years old. If you are not of the legal age of majority in your jurisdiction, you must have the permission of your legal guardian to access or make purchases on the Website.
  3. We have not previously disabled your account due to a violation of law or any of our policies.
  4. You have read, understood, and consented to our Disclaimer, Shipment Policy, Return & Refund Policy, Privacy Policy, and Cookie Policy.

2. Accounts, Passwords, and Security

Account: To access certain areas of the Website, make purchases, and avail various services, you may be required to register and create an account. You must provide accurate and complete information about yourself when setting up and maintaining your account. As part of the registration process, you will choose a password and account details.

Security: You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account, including those by any sub-users registered under your account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other security breach, and (b) ensure you exit your account after each session. We are not liable for any loss, damage, or other liability arising from your failure to comply with this section or from unauthorized access to your account.

Inaccurate Information: If we suspect that any information you provide is untrue, inaccurate, outdated, or incomplete, or if you create duplicate accounts, we may terminate your account and refuse current or future use of any or all services.

3. Use of the Site

i. Allowed Uses:

  • Directions of Use: Follow all applicable guidelines or policies associated with each service on the Site.
  • Information: Provide accurate, up-to-date information when prompted, including but not limited to your name, billing details, shipping details, email, and contact number.
  • Material: "Material" refers to any text, video, graphics, sound materials, etc., on the Website, whether copyrighted by EllanieJewels, its licensors, or third parties. You may not download, print, or use any material systematically to create a database or reproduce any part of the Website unless we have explicitly given permission.

ii. Restricted Uses:

  • You may not use the Website to create a competing business or website.
  • You may not copy or use any content (including products, product descriptions, trademarks, etc.) without prior written consent.
  • Impersonating others, creating duplicate accounts, or providing false information is prohibited.
  • You cannot purchase products for resale.
  • You may not comment or raise issues related to political, racist, or other harmful topics.
  • Misusing or interfering with the Website, or attempting to access it through unauthorized methods, is prohibited.

4. Ownership Rights and Account Deletion

EllanieJewels’s Rights: The Website, its logos, content, trademarks, and products (including imitation jewelry and other accessories) remain the exclusive property of EllanieJewels. Your use of or access to the Website or purchase of products does not grant you any ownership or proprietary rights.

Your Account: You may delete your account at any time by following the instructions on the Website.

5. Privacy

For details about the data we collect, how we use, store, and share such data, please refer to our Privacy Policy statement available on our Website.

6. Links to Third-party Sites

The Website may contain links to third-party websites, products, and services. We are not responsible for these third-party links and do not control them. We provide them solely for your convenience. You agree to use these third-party links at your own risk and discretion. When clicking on a third-party link, you will be subject to the terms and policies of that site.

7. Orders, Payments, and Taxes

All orders are subject to acceptance and availability. You agree to pay for products purchased on the Website, and authorize us to charge your payment method for those purchases. You will be responsible for applicable taxes, customs duties, and other charges. We reserve the right to modify prices or discontinue products without prior notice.

8. Refunds and Exchange

We accept returns and issue refunds under certain circumstances. Please refer to our Return & Refund Policy for details on when and how we process returns and refunds.

9. Disclaimer

The Website and all products are provided on an “as-is” and “as available” basis. EllanieJewels and its licensors disclaim any warranties or conditions of any kind. For more details, please read our Disclaimer statement.

10. Limitation of Liability

To the maximum extent permitted by law, EllanieJewels and its affiliates will not be liable for any indirect, consequential, exemplary, or punitive damages related to these Terms or your use of the Website.

11. Indemnity

You agree to defend, indemnify, and hold EllanieJewels and its affiliates harmless from any claims, disputes, or damages resulting from your use of our products or services, or any violation of these Terms.

12. Copyright Infringement Notice

If you believe any of your intellectual property rights have been infringed on the Website, please contact us at ellaniejewels@gmail.com with a detailed written complaint.

13. Governing Law and Dispute Resolution

Governing Law: These Terms will be governed by the laws of the Republic of India.

Exclusive Jurisdiction: Disputes must first be resolved amicably. If that is not possible, they will be settled in the courts located in Kannur, Kerala (India).

14. Notices

When using the Website or communicating with us via email, you consent to receive electronic communications from us. We may communicate with you via email, SMS, or WhatsApp.

15. Miscellaneous

  • Severability: If any provision is deemed unenforceable, it will be modified to reflect its intent, and the remaining provisions will continue in effect.
  • Waiver: Our failure to enforce any provision of these Terms does not waive our right to do so in the future.
  • Survival: Provisions regarding obligations that continue beyond termination will survive.
  • Force Majeure: We are not liable for any failure to perform due to causes beyond our control, such as natural disasters or government-imposed restrictions.

16. Grievance Officer/Designated Representative

For any grievances, you can reach our Grievance Officer at:

Email: ellaniejewels@gmail.com

17. Feedback and Information

We welcome your questions or comments regarding these Terms. Please contact us at ellaniejewels@gmail.com.

Last updated on 31.01.2025